Upon placing your order, you are agreeing to the following Terms & Conditions:-
Orders and Delivery:-
We will aim to have your completed orders dispatched within 3 working days. Please check upon receipt of your order that all your ordered items have been received.
Your orders should arrive within 48hrs (excluding Sundays) of your dispatch confirmation. If you have not received your order within 72hrs, please contact us directly and we will do our best to resolve the issue. if this is the case, please be patient with us as we are a small family business.
For any items missing in your order please contact Dawkins Pets Supplies within 72hrs of your dispatch confirmation email. After this 72hrs period, Dawkins Pet Supplies will not held accountable for any shortages and no refunds or replacements will be accepted.
If you place an order for an item that is out of stock but has not been updated on the website as out of stock we will contact you via email with an alternative option. However if we do not have a reply within 24hrs we will replace it with another item of the same value or more. This cannot be changed once you receive your dispatch confirmation email.
Dawkins Pet Supplies will not be held accountable for any unfortunate mishaps when you or anyone you know feeds your pets any foods bought from us as we have provided necessary feeding guides. As the consumer it is your responsibility to ensure you are supervising and feeding your pets appropriately.
You understand that we personally do not make any foods we sell. Should you have a concern about a particular product we can only advise but may be able to pass along contact details of our suppliers if required.
Dawkins Pet Supplies reserves the right the to cancel orders without notice if we feel it is necessary to do so.
We may increase the price of delivery if necessary though we hope this wont be the case as we use a variety of delivery courier's and service's to ensure we can use the most cost effective.
**Free local delivery includes postcode areas DE1, DE3, DE21, DE22, DE23, and DE24 only.
***Limited time offers on both products and delivery services can be withdrawn at any time without notice.
Return and Refund Policy
Should you wish to cancel or amend your order, you must do so as soon as possible by contacting Dawkins Pet Supplies directly with your order number. This must be done before the order is dispatched.
Once dispatched orders cannot be cancelled or amended. If you wish to cancel your order after dispatch the return must be made at the buyers cost.
A full refund will be given once the returned order has been received and checked by Dawkins Pet Supplies. For this purpose, we recommend returning orders either via signed postage or to obtain proof of postage.
Should any items be missing from the returned order, you will be contacted first for confirmation on the whereabouts of the missing items. If the items cannot be accounted for you will be charged accordingly and a partial refund will be given.
We are happy to exchange items so long as the original order is still in new condition and remains in any original packaging. Should this be compromised we will contact you to discuss the matter further.
Dawkins Pet Supplies will not accept items returned which have been used by the consumer (and their pet) unless the item is faulty.
A refund or exchange may be given for faulty items (excluding perishable's) which have been bought no longer than 6 months prior to the item becoming faulty. In this particular circumstance you must contact Dawkins Pet supplies directly with your order number and query. Proof of fault must be given in the form of either photographs, video and/or physical item which must be returned at the buyers cost. we will aim to reply within 48hrs but this may take longer during busy periods. Dawkins Pet Supplies will then decide if a full refund, partial refund, exchange or no refund/exchange will be given.
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